Refund Policy

Last updated: January 4, 2025

30-Day Money-Back Guarantee

At draveltech.online, we stand behind the quality of our products. We offer a 30-day money-back guarantee on all purchases, ensuring you can buy with confidence.

Eligibility for Refunds

To be eligible for a return and refund, you must meet the following conditions:

  • The item must be returned within 30 days of purchase
  • The item must be in original condition and packaging
  • The item must not show signs of damage beyond normal inspection
  • All original accessories and documentation must be included
  • A valid proof of purchase must be provided

Non-Refundable Items

Certain items are not eligible for return or refund:

  • Custom-built or specially ordered products
  • Items damaged by misuse, accident, or normal wear and tear
  • Products modified or altered after purchase
  • Digital products or software licenses
  • Items purchased with special promotional pricing (unless defective)

Return Process

Step 1: Contact Us

Before returning any item, you must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number:

  • Email: returns@draveltech.online
  • Phone: +1 (555) 123-4567
  • Include your order number and reason for return

Step 2: Package the Item

Carefully package the item in its original packaging with all accessories and documentation. Include the RMA number clearly marked on the outside of the package.

Step 3: Ship the Return

Ship the package to the address provided with your RMA. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Return Shipping

  • Defective Items: We will provide a prepaid return shipping label
  • Change of Mind: Customer is responsible for return shipping costs
  • Wrong Item Sent: We will provide a prepaid return shipping label

Refund Processing

Inspection Period

Once we receive your returned item, we will inspect it within 3-5 business days to ensure it meets our return policy requirements.

Refund Timeline

If your return is approved, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Partial Refunds

In some cases, partial refunds may be granted for:

  • Items showing signs of use beyond normal inspection
  • Items missing original packaging or accessories
  • Items returned after the 30-day window (at our discretion)

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.

Warranty vs. Refund Policy

This refund policy is separate from our product warranties. Defective items may be eligible for warranty repair or replacement beyond the 30-day refund period.

International Returns

International customers are responsible for return shipping costs and any customs fees. We recommend contacting us before returning international orders to discuss the best return method.

Dispute Resolution

If you have concerns about a denied refund request, please contact our customer service manager at customerservice@draveltech.online for review.

Contact Information

For questions about returns and refunds:

  • Email: returns@draveltech.online
  • Phone: +1 (555) 123-4567
  • Hours: Monday-Friday, 9AM-6PM PST
  • Address: Returns Department, Silicon Valley, CA, United States